We love making our customers happy, so if you're not completely satisfied with your order, we will do everything we can to make it right!
Guidelines for Returns:
• Returns/exchanges must be sent within 15 days of receipt by the customer for a full refund.
• We will gladly exchange your return for any items we have in-stock. We cannot hold items for you before we’ve received your return. Exchanges are free! Email us at email@example.com for a return label.
• All returns must be received at Sweet Charity Clothing Co. within 15 days of the date your package was delivered by the USPS. Please allow 4-5 business days for return package transit. This will ensure that we receive your return within the 15-day window.
• Return items must be in their original, new condition. They must still have tags attached (if item arrived with tags), and remain unwashed, unworn, and free of odors and stains.
• Customers are responsible for the cost of return shipping for returns, though we will happily email you a convenient prepaid label (the cost of which will be deducted from your return refund). Email us at firstname.lastname@example.org for a flat rat return label ($4.50 for packages under 16 oz. $8.00 for packages 16 oz. and over.). Please send return items in a poly mailer. Returns sent in boxes will be subject to additional return shipping costs due to the heavier weight and more expensive rate to ship boxes.
• Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects and customer is responsible for return shipping.
• All Style Packs are final sale and cannot be returned or exchanged.
How to Make a Return:
1. Before making a return please read our policy above to ensure that your items meet the guidelines.
2. Send us a quick email to email@example.com to let us know what you’ll be returning and whether you’d like to exchange it.
3. Mail the return to the following address:
Sweet Charity Clothing Co.
9846 W Danzig Pl.
Littleton, CO 80127
4. Once we receive your return, please allow 3-5 business days for processing. A full refund will be given based on your method of payment. If you'd rather receive store credit in the form of a emailed gift card, just let us know!.